About us
Founded in 2020 by master chocolatier Gérald Coniel and Marina Sepping, Billnäs Chocolate Factory is more than just a chocolate shop - we strive to turn every visit into an experience. We believe that chocolate is not just a treat but a journey, and we invite you to be part of it.
To perfect our craft, we traveled to France and Italy, studying traditional chocolate-making techniques before expanding our selection. Our collection includes bold and exotic flavors - spicy, salty, and unexpected combinations that surprise and delight. For those with specific dietary preferences, we also craft sugar-free, gluten-free, and vegan options without compromising on taste. “Our main goal as a company is to create truly exceptional chocolate,” says Gérald.
The quality of our factory's products has been recognized in industry competitions.
The Ice Cream and Chocolate Carnival:
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Milk Chocolate-Espresso won "Chocolate Bar of the Year 2025" (2nd place)
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Milk Chocolate-Salted Caramel with Tonka Bean won "Praline of the Year 2025" (2nd place)
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Dark Chocolate-Orange-Roasted Almond won "Vegan Chocolate Bar of the Year 2025" (3rd place)
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Milk Chocolate-Passion Fruit Praline was awarded "Praline of the Year," and our Dark Chocolate-Raspberry Bar secured 3rd place in the "Vegan Chocolate Bar of the Year" category in 2024
We take pride in transparency and invite you to witness the artistry behind every piece of chocolate we make. From bean to bar, every step of our process is an open invitation to explore the magic of chocolate. We welcome everyone to join our workshops and tastings, where chocolate lovers can experience firsthand the craftsmanship and passion behind our creations. And with our beautifully designed, unique packaging, each piece of chocolate becomes a gift in itself - whether for yourself or someone special.
At Billnäs Chocolate Factory, we don’t just make chocolate. We create moments, memories, and indulgences worth savoring.
Press Releases and Video Highlights
Interview from local TV
Easter! at Billnäs Chocolate Factory - Baltic Film, Media and Arts School
Follow us on Instagram
Privacy Notice
Controller Information
Billnäs Chocolate Factory (y-tunnus 3267885-2)
The contact person for register matters is: Gerald Coniel
Address: Ruukintie 7, 10330 Billnäs
Phone Number: 045-3228992
Email Address: info@billnas-chocolate-factory.com
Purpose of Data Processing
We process your personal data for the following purposes:
To provide you with our products and services.
To manage and improve our website.
To comply with legal obligations.
Legal Basis for Processing
We process your data based on the following legal grounds:
Consent (Art. 6(1)(a) GDPR)
Performance of a contract (Art. 6(1)(b) GDPR)
Legal obligations (Art. 6(1)(c) GDPR)
Legitimate interests pursued by the controller (Art. 6(1)(f) GDPR), such as improving our services.
Recipients of Data
Your personal data may be shared with third parties such as service providers, payment processors, but only as necessary for the stated purposes.
We do not sell your data.
Data Transfers to Third Countries
Your data may be transferred outside the European Economic Area (EEA). In these cases, we ensure that adequate safeguards are in place, such as standard contractual clauses approved by the European Commission.
Data Retention
Your personal data will be retained for as long as necessary to fulfill the purposes described above or as required by law. You have the right to request the deletion of your data when it's no longer needed.
Your Rights
As a data subject, you have the following rights:
The right to access your personal data.
The right to rectify inaccurate data.
The right to have your data erased (right to be forgotten).
The right to restrict processing.
The right to object to processing based on legitimate interests.
The right to data portability.
If the processing is based on consent, you have the right to withdraw your consent at any time.
Right to Lodge a Complaint
If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the Finnish Data Protection Authority (Tietosuojavaltuutetun toimisto):
Shipping Information
Processing Time
All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. You will be notified via email should there be any significant delays.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times are:
Domestic Shipping: 2 business days
International Shipping: 3 - 7 business days
Delivery delays can occasionally occur due to unforeseen circumstances (e.g., customs or weather conditions).
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your package on our website or through the carrier's website.
Customs, Duties, and Taxes
Billnäs Chocolate Factory is not responsible for any customs fees or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Return Information
Return Eligibility
You can return items within 3 days of receipt for a refund or exchange, provided they are in original condition.
Return Process
To initiate a return, please contact us at info@billnas-chocolate-factory.com with your order number and reason for return. We will provide you with instructions on how to return your item. You are responsible for return shipping costs unless the item was damaged or incorrect upon arrival.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, send us an email at info@billnas-chocolate-factory.com to arrange the exchange process.
Contact Us
If you have any questions about our shipping or return policy, feel free to contact us at +358453228992 or info@billnas-chocolate-factory.com.